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cloud.yellow.ai

Supercharge Support With Inbox (YAIINB102)


Description
The Comprehensive Omnichannel Helpdesk course covers the Inbox module in-depth. The course covers the Inbox Admin and Inbox Agents features in detail. In this course, you will learn how to manage agents, agent ticket concurrencies, Queues, Working hours, offline ticketing, CSAT, Productivity tools, and other features.
This course also covers how missed tickets, open tickets, and offline tickets are managed.
By the end of this course, you will have a good understanding of the Inbox module, and how agents manage tickets.

Course Duration: 1 Hour 15 Minutes
Content
  • Empowering Customer Support Agents With Inbox
  • Course Feedback
Completion rules
  • All units must be completed
  • Leads to a certificate with a duration: Forever
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